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Nurture Engine is a managed service, so every customer is assigned an account manager who watches their campaigns.
Where to find them
Your assigned account manager is shown in your customer portal, along with the messaging area where you can send them a note and read their replies.
What to reach out about
- Questions about your campaign status or results.
- Requests to change messaging, pacing, or targeting.
- Adding contacts or updating your list.
- Anything on your dashboard that doesn't look right.
No ticket queue
You are talking to the person who works on your account, not a general support line.
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