Privacy Policy

As part of our services, customers may provide Nurture Engine with contact information relating to their own customers, leads, prospects, or other business contacts.

This information may include:

• Names
• Email addresses
• Phone numbers
• Company names
• Customer history
• Lead information
• Campaign attributes
• Other information necessary to perform the requested campaign

When we process this information on behalf of a customer, Nurture Engine generally acts as a service provider or processor for that customer.

We use this information only as necessary to provide, operate, support, secure, and improve the services requested by the customer and as otherwise permitted by law.

Customers are responsible for ensuring that information they provide to Nurture Engine has been collected and may be used in accordance with applicable laws, regulations, contractual obligations, and consent requirements.

We may use information to:

• Create and manage customer accounts
• Provide Nurture Engine services
• Set up and configure campaigns
• Verify, organize, and process contact lists
• Create email and SMS sequences
• Conduct customer reactivation campaigns
• Conduct lead nurturing campaigns
• Conduct permitted outreach campaigns
• Configure and manage sending infrastructure
• Complete campaign warm-up and preparation
• Monitor campaign performance
• Provide analytics and reporting
• Communicate with customers
• Provide account management and support
• Process billing and subscriptions
• Prevent fraud, abuse, or security incidents
• Maintain and improve our website and services
• Comply with legal obligations
• Enforce our agreements
• Protect Nurture Engine, our customers, and others

Nurture Engine provides managed email and SMS campaign services.

Where required by applicable law, consent must be obtained before certain email or SMS communications are sent.

Customers using Nurture Engine are responsible for ensuring that their contact lists, campaign instructions, and communications comply with applicable requirements, including consent, identification, disclosure, and opt-out requirements.

Nurture Engine may provide systems, processes, or tools designed to assist with compliance, but customers remain responsible for the legality of the data and campaign instructions they provide.

We do not sell or rent mobile phone numbers, SMS consent records, or mobile opt-in information to third parties for their own marketing purposes.

Mobile information may be shared with service providers when necessary to deliver requested messaging services, operate our platform, prevent fraud, or comply with law.

When you use our website or services, we may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring pages
• Approximate location derived from IP address
• Login activity
• Account activity
• Session information
• Usage and performance information

We may use cookies, pixels, analytics technologies, and similar tools to collect this information.

We may share information with third parties that help us operate Nurture Engine.

These may include:

• Hosting and cloud infrastructure providers
• Email delivery providers
• SMS and telecommunications providers
• Payment processors
• Customer support providers
• Data verification providers
• Analytics providers
• Security and fraud-prevention providers
• Professional advisers
• Contractors and service providers working on our behalf

We may also disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Protect our rights or property
• Protect customers or others
• Investigate fraud, abuse, or security incidents
• Enforce our agreements

If Nurture Engine is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction.

Nurture Engine does not sell personal information in the traditional sense of exchanging personal information for money.

We do not sell client-uploaded customer or lead lists.

We do not use client-uploaded contact information to independently market unrelated products or services to those contacts.

Nurture Engine relies on third-party services to operate portions of our business and platform.

Those providers may process information according to their own privacy policies and contractual obligations.

Examples may include payment processing, cloud hosting, email infrastructure, SMS delivery, analytics, authentication, and other technology services.

Nurture Engine is not responsible for the privacy practices of third-party websites or services that are not controlled by us.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and promptly notifying us if they believe their account has been compromised.

We retain information for as long as reasonably necessary to:

• Provide our services
• Maintain customer accounts
• Fulfill contractual obligations
• Maintain business and financial records
• Resolve disputes
• Prevent fraud or abuse
• Enforce agreements
• Comply with applicable law

Retention periods may vary depending on the type of information and the reason it was collected.

Depending on where you live, you may have rights regarding your personal information, including the right to request:

• Access to personal information
• Correction of inaccurate information
• Deletion of certain information
• A copy of certain information
• Restriction of certain processing
• Information regarding how your information is used

Certain rights may be subject to legal exceptions.

To submit a privacy request, contact privacy@nurtureengine.io

We may need to verify your identity before completing certain requests.

You may unsubscribe from marketing emails from Nurture Engine by using the unsubscribe instructions contained in those communications.

You may opt out of applicable SMS communications by following the instructions provided in the message, including replying STOP where supported.

Transactional or service-related communications may still be sent when necessary to operate your account or provide requested services.

Nurture Engine is intended for businesses and individuals who are at least 18 years old.

Our services are not intended for children, and we do not knowingly collect personal information from children under 13.

If you access Nurture Engine from outside the United States, your information may be processed or stored in the United States or other countries in which our service providers operate.

Privacy and data-protection laws may differ between jurisdictions.

We may update this Privacy Policy periodically.

When we make changes, we may update the “Last Updated” date displayed at the top of this page.

Material changes may also be communicated through the website, client portal, email, or another reasonable method.

Nurture Engine may collect mobile phone numbers and SMS consent information when individuals choose to receive text messages from us.

If you opt in to receive SMS messages from Nurture Engine, we may use your mobile number to send recurring marketing and customer-care communications, including lead follow-up, customer reactivation messages, promotional offers, service information, account-related communications, and responses to inquiries.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to a message. You may reply HELP for assistance.

Consent to receive marketing SMS messages is not a condition of purchase.

Mobile information, including phone numbers and SMS opt-in or consent data, will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile information with service providers only when necessary to provide messaging services, operate our systems, prevent fraud or abuse, comply with law, or otherwise provide services on our behalf.

SMS consent records will be handled in accordance with this Privacy Policy and applicable law.

Your participation in our SMS program is also subject to our SMS Messaging Terms at /terms

For privacy-related questions, contact: privacy@nurtureengine.io

Questions or requests regarding this Privacy Policy may be sent to:

Nurture Engine

Email: privacy@nurtureengine.io